Sitemap
Home Products Updates Subscribe Contact Terms Login

Technical Support

Occassionally some of our clients experience problems within our bank routing numbers database that for the most part are easily rectified.

Before you send us a trouble ticket, please review the following to see if it pertains to you.  If not, please open a support ticket at http://www.routingchecker.com/support.

Sending us a direct email may not get to the right person, or any person at all, nor will it speed up our response [ actually, it may reduce it ] so we strongly urge you to use your support system, that way we WILL get your message, and we WILL reply to it.

Also, when you do send us a ticket, please be concise.  Remember, we may not know what you are experiencing on your computer, and we may need further clarification which can delay a resolve.

Problem:  Not Receiving Update Notices:

The bottom line is - “If You Are In Our Database – You Will Be Sent An Update Notice“, regardless of which product you have purchased [ even the free one ].  However, even if you do not receive routing number updates, simply log in to our site regularly to see if a new one has been uploaded.  As long as your subscription is current, you will be able to log in anytime.

There 2 primary reason’s why you may NOT receiving an Update Notice by email.  Please review the following to ensure this isn’t your case…..

  1. Did You Change Your Email - but have not changed it in your profile?  Fix - login – go to profile – update any necessary changes – save it.  All future Routing Number Database Update notices will be sent to the email in your profile.
  2. Do You Subscribe To An Anti-Spam Service or have resident anti-spam software that is blocking delivery to your email address or dumping our update notices into your junk folder?  Please remember, it is up to you to ensure our emails get through to you. If you don’t whitelist us, then you won’t get any notices - period, so make sure you authorize email from our domain - routingchecker.com AND our IP address – 216.40.236.130.

 

Problem:  Routing Number Not In Database:

Again, there can be many reason’s why a number may not be in the Database, even when someone say’s that it exists.  Please review the following……
  1. We provide only ACH Routing Numbers Lists.  There are many routing numbers not included because they do not fall within the ACH category.  If you are looking for a general list of ABA Routing Numbers, then this is the wrong place.
  2. ABA Routing Numbers are always in a state of flux, and being merged or retired continuously.  Our updates are performed bi-monthly [ or more often is necessary].  Because our clients need to download the ABA Numbers and re-upload them into thier own system, it is usually labor intensive to do this.  So, an aba routing number may not be resident because it appeared between updates.
  3. The Number you claim as missing may be merged or retired.  We don’t include retired numbers or numbers merged with other ones.  We provide only the current information we have on file at the time we release our database.  Merged and/or retired routing numbers do not fit within the scope of what the majority of our clients need.

Problem:  File Not Updated:

From time to time, we get inquiries that the routing number list [ or database ] was downloaded, but the version and total don’t match what is displayed on the website.

This is generally caused by the current file, not overwriting the old one, or, it is saving the new file in a different directory, and when the user goes to access it, are actually accessing the old one instead.  So, please ensure the following before and during the download process….

  1. When you click on the download link, and select “Save”, make sure it goes into the same folder as your previous version, thereby overwriting it.
  2. Before you save the routing number list, locate your old file and delete it.  If you still have the problem, then it could be due to additional files existing elsewhere in your computer. If that is the case, then you will have to do a general full computer search of the file [ including its extension - mdb, sql, txt ] and delete all that appear.  Then, download a fresh file into the appropriate folder.

These are a few of the more common problems that our clients contact us about, and which are easily resolved.  If your issue is not included here, please contact us via our support system at http://www.routingchecker.com/support and open a support ticket.

 

Comments Off